FAQS

1. WHERE IS MY ORDER? WHEN WILL IT ARRIVE?

We know you're excited to receive your order!

Delivery times vary depending on your destination and shipping conditions. Most orders are delivered within 10–20 business days, though please allow additional time during peak seasons or due to unforeseen carrier delays.

While we cannot guarantee an exact arrival date, we handle every order with care and ship it as quickly as possible. You will receive a tracking number via email once your order has been dispatched.

If your order hasn't arrived within the expected timeframe, please reach out to our customer service team at service@mirllo.com — we'll look into it and assist you promptly.

2. MY ORDER ARRIVED IN MULTIPLE PACKAGES. IS SOMETHING MISSING?

Not necessarily — your order may arrive in separate shipments.

When you purchase multiple items, we may ship them individually to improve delivery efficiency and offer more affordable pricing. This is perfectly normal.

Please check your tracking information for each item. Any remaining products are still on their way and will arrive according to the estimated shipping schedule. If you believe something is truly missing, don't hesitate to contact us.

3. WHERE ARE YOUR PRODUCTS SHIPPED FROM?

Mirllo partners with trusted manufacturers and suppliers from around the world.

To keep our prices competitive and reduce unnecessary costs, orders are shipped directly from our supplier facilities. This direct-to-you model allows us to bring you quality home and lifestyle products at affordable prices — without compromising on service.

4. WHAT IS YOUR RETURN OR REFUND POLICY?

Your satisfaction is important to us.

If you're not completely happy with your purchase, you may submit a return or exchange request within 30 calendar days of receiving your order — even if you simply changed your mind, chose the wrong size, or selected the wrong item.

Please note:

• Return shipping costs are at your own expense for personal preference returns.

• Items must be unused and in their original packaging.

• Refunds will be processed after we receive and inspect the returned item.

For full details, please refer to our complete Return & Exchange Policy.

5. CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

We process orders quickly to ensure they reach you as soon as possible.

Once your order has been confirmed and sent to our fulfillment partners, changes or cancellations may no longer be possible. However, we understand that things happen — if you need assistance, please contact us immediately at service@mirllo.com and we'll do our best to help.