Return & Exchange Policy

At Mirllo, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Quick Overview

For full details, please read the complete policy below.

Return Eligibility Period

You may submit a return or exchange request within 30 calendar days of receiving your order.

Once your return request is approved, you must ship the item(s) back within 30 calendar days of approval. Returns sent beyond this timeframe may not be accepted.

How to Start a Return Request

To request a return or exchange, please email us at:

service@mirllo.com

Please include the following information in your email:

• Order number

• Reason for return / exchange

• Supporting photos or videos (if applicable)

⚠️ Please wait for our approval and return instructions before sending your package. Items returned without prior authorization may not be accepted.

📌 Important: The address printed on your original shipping package is not a return address. Our team will provide the correct return location after your request is approved.

Return Conditions

To be eligible for a return, items must:

• Be unused and in original condition

• Have original packaging and tags attached

• Include all accessories that came with the product

• Show no signs of wear, washing, stains, odors, or damage

Products that do not meet these requirements may be refused for return.

Products Excluded From Returns

Due to health and safety considerations, the following products cannot be returned unless they are defective, damaged, or incorrectly sent:

• Used cosmetics and beauty products

• Earrings

• Intimate apparel

• Opened personal care devices

• Swimwear without hygiene protection

• Gift cards

• Final sale items

• Clearance products

Incorrect, Damaged, or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery at:

service@mirllo.com

Please include your order details and clear evidence of the issue (photos or videos).

If the problem is confirmed to be our responsibility, we will arrange an appropriate solution — including a replacement, refund, or return assistance at no cost to you.

Return Shipping

Return shipping costs are the responsibility of the customer for personal preference returns, including:

• Wrong size chosen

• Preference changes

• No longer wanting the item

• Incorrect selection

If the issue resulted from our mistake (e.g., wrong or defective item sent), we will provide return assistance where applicable.

💡 We strongly recommend using a trackable shipping method for your return. Mirllo cannot be responsible for returns lost or damaged during transit.

Cancellation Policy

Orders may only be canceled before fulfillment begins.

Once an order has been processed, packed, or shipped, cancellation is not possible. In such cases, you may request a return after delivery in accordance with this policy.

Refund Information

• Returned items will be inspected upon arrival.

• If approved, refunds will be issued to your original payment method within 7–12 business days.

• Please note that processing times may vary depending on your payment provider.

• Shipping charges are not refundable unless the return resulted from an error on our part.

Exchange Requests

For size or color exchanges, please contact us at:

service@mirllo.com

within 30 calendar days of receiving your order.

Exchange requests are subject to inventory availability. If the requested item is unavailable, we will offer an alternative solution (e.g., refund or store credit).

Shipping, Customs & Import Fees

Customers are responsible for providing complete and accurate delivery information.

Additional charges may occur due to:

• Incorrect or incomplete addresses

• Failed delivery attempts

• Package refusal upon delivery

• Unpaid customs duties or taxes

Please note that customs duties, taxes, and import charges are the responsibility of the customer unless otherwise stated.

Policy Misuse

Mirllo reserves the right to decline returns or exchanges in cases involving:

• Excessive return activity or abuse of policy

• Items showing signs of use or damage that exceed normal inspection

• Products not purchased directly from Mirllo

Contact Us

If you have any questions about returns, exchanges, or refunds, please don't hesitate to reach out:

Email: service@mirllo.com

Our customer support team is available during business hours and will respond to your inquiry as soon as possible.